DELIVERY OF YOUR ORDER
When to expect your order:
Orders containing livestock are shipped out Monday to Thursday on a next day
service. If you require your order to arrive on specific day
(Tues-Fri) this can be requested during the checkout process. If for any reason
we are unable to deliver your order on the requested arrival day (Cold weather,
postal strikes etc.) we will contact you by to notify you by e-mail or phone
of the delay and re-arrange another suitable arrival day.
If no arrival day is requested it is assumed any day is fine for delivery and
your order will be sent the following day to arrive the day after. We
will confirm by e-mail that your order has been sent on the day of
dispatch and when you should expect it. It also possible to check the progress
of your order by logging into your account, once an order has been sent it will
have the “Dispatched” status.
Please not any orders containing livestock or heavier order sent using TNT
(See below) will require someone to be present at the delivery address to receive
and sign for the goods. If this is not possible consider an alternative address
i.e. neighbour, relative or your work address. If you wish to change the delivery
address or arrival day please contact us as soon as possible, we will need at
least 24 hours notice.
How your order is shipped:
Livestock: Orders containing just livestock are sent by Royal
Mail Special Delivery which will arrive the day after dispatched before 1pm.
Livestock only orders are charged at flat rate of £6.99 regardless of
the amount of animals ordered. A before 9am service is also available at £12.95.
Livestock & Equipment: Small orders (under 2kg) are sent
by Special Delivery to arrive next day before 1pm. For larger orders (Over 2kg)
we use TNT to courier your order which will arrive the next day any time up
to 6pm. If the shipping cost for your order is over £10.00 it will be
shipped by TNT. The cost of shipping is dependent on weight and it is only possible
to send orders by TNT within mainland UK.
Equipment & Livefood: Orders containing just equipment
and livefoods are sent by 1st class post up to the point it is cheaper to send
using TNT. Orders sent by 1st class post usually arrive within 2 days.
Adding to an existing order:
If you want to add more items to an existing order you will need to place a
second and select the “Equipment only” shipping option.
If adding livestock you won’t be charged additional £6.99 for livestock
shipping. Alternatively you can always give a call and we can take details of
the additions you require and payment details over the phone.
How your order is packed:
We send out 1000+ spiders each month and have spent years refining and developing
the way we pack. We have the best packaging in the business and guarantee
live arrival of a healthy spider.
Spiders are individually packed in moist cushioned containers which are clearly
labelled with the contents. The containers are then packed into a box with poly
chips to protect the spiders and insulate the box. During colder months we also
include a disposable heat pack (looks like a big T-bag) to keep the spider warm
during transit.
If you’re unable to receive an order at your home address during the
week rather than taking a day off to receive the order consider shipping to
your work address. Though the boxes are labelled as fragile there is no indication
on the box to the actual contents so the box can be delivered to a work address
without causing complications. The spiders will be fine left in the box until
you get home.
Shipping container for large spiders.
Examples of shipping boxes & containers
Delays:
In rare occasions there may be delays in dispatching your order or during transit.
The spiders packed so they are able to spend several days in transit without
problems in the event of a delay during transit. Potential reasons for delayed
arrival include:
Cold Weather, Public Holiday & Postal Strikes: We will
delay shipping if the conditions are not considered suitable or the package
could possibly be delayed. If this is the case we will keep you updated and
advise when shipping is possible.
Late delivery: Occasionaly packages are delayed on route resulting
in the package to arrive a day late. Should you not receive your package the
day after confirmation of delivery please contact us and we can look into the
problem.
Attempted delivery: If a delivery attempt is made and there
is no one in at the delivery address to receive the order a card is usually
put through the later box with details and further instructions. The package
may be left with a neighbour or returned the depot for re-delivery the following
day.
ARRIVAL OF YOUR ORDER:
Unpacking your spiders:
Have the enclosure set up and ready before opening the shipping container.
Each container will be labelled so you know what’s in side, fast or aggressive
species are labelled with “Open with care” stickers. When unpacking
the spider remove the lid and gently coax the spider with a implement like a
pair of tweezers, pencil, paint brush or anything similar that isn’t your
fingers. It is also advisable to do this without anyone else watching, the last
thing you need when you’re trying to concentrate is someone shrieking
and making you jump. Another good tip is to unpack the spider in your bath or
a larger container so should it make a run for it, it can’t escape.
Fast and Aggressive species are an "Open with care" sticker.
Spiders are best coaxed out of the container directly into the container.
When to feed your spider:
It is best to leave the spider(s) a couple of days to settle before disturbing
or attempting to feed. Arboreal and burrowing species, especially larger sized
specimens might need a little longer to establish themselves before they feed.
We check out all spiders are feeding before they are sent so if they don’t
eat straight away don’t panic.
Any Problems or Questions:
Should there be any problems or your unhappy with your order please contact
us immediately. In the unlikely event that a spider arrives dead or damaged
we will either send a replacement or refund the cost as long as we are notified
within 24hr of arrival. We may require a colour photo or the body sent back
for inspection.
If you are unsure about anything or require any further advice on your new
pet give us a call, we will be happy to help. |
