Q. My spiders won’t feed, is on its back or hasn’t come out of its hide?
A. This often indicates that the spider is about to moult. This is quite a stressful time for the spider and it is best left alone. Spider will often stop feeding and block the entrance to their burrows a couple of weeks before moulting.
Q. Just received my spider when should I feed it?
A. Though they will often feed straight away it is best to wait four days or so for the spider to settle and lay down some web. Some burrowing species may take longer to settle.
Q. Do you ship out of the UK?
A. We ship to other EU countries during the warmer months of the year and you can order online selecting the EU checkout option. Importing livestock is at your own risk. It is your responsibility for ensuring the legality of importing the goods into your country. Live arrival is not guaranteed. Shipping outside the EU is possible for large order shipped via Air Cargo please contact us for further information.
Q. How much is shipping?
A. For orders containing just livestock shipping is a flat rate of £8.99 to anywhere in Britain with a UK postcode. Orders contain both livestock and equipment are also £8.99 for the first 10 kilos anywhere in mainland UK. Orders containing just equipment are done by weight.
Q. What days do you ship? Can I specify what day my order arrives?
A. We can send out orders Monday to Thursday. We can’t ship out Friday as we cannot guarantee Saturday arrival. You can specify which day you want your package to arrive during the check out process. Please note equipment only orders are often shipped on a 3 – 5 day service so we cannot arrange a specific arrival day. EU Orders are always shipped on a Monday and we are not able to arrange a specific arrival day.
Q. Can you offer specific sexes of Tarantulas?
A. Unless the sex is stated in the specimen description the Tarantulas we sell are supplied as unsexed. Spiders labelled (AF) in the product title means that we are offering adult females sexed by moult, (MM) means that a mature male is offered. Everything unless is supplied unsexed. On request it is possible for us to try and pick specific sexes if the spider is big enough and we have a few others to compare against. This is an educated guess and the sex is not guaranteed.
Q. Can you supply me with sexed pairs?
A. We do not offer specific sexed pairs unless the sex is specified in the description. When pairs are offered there will be listed in the breeding pairs section as 1.1, 1.2 etc depending on the ratio offered. In the species description there will be details on whether the male is mature ready for breeding or sub adult. If you are after a specific sex please contact us before hand and we will let you know if we can help. On request it is possible for us to try and pick specific sexes from unsexed stock if the spiders are big enough and we have a few others to compare against. This is an educated guess and is not guaranteed.
Q. What does (AF), (A), (S/A) & (MM) mean?
A. AF = Refers that they Adult females are offered, A = Refers that unsexed adults are offered, S/A = Refers Unsexed Sub adult are offered, MM = Refers that a Mature male ready for breeding is offered. Everything else listed with the size in legspan is supplied unsexed.
Q. What does 1.0, 1.1, 1.0.2 etc. mean?
A. When spiders are offered in breeding groups this refers to the sex ratio: Male.Female.Unsexed so therefore 1.2.3 would mean a group of 1 Male, 2 Females and 3 Unsexed.
Q. What does CB, LTC and WC mean?
A. CB = Captive Bred, LTC = Long Term Captive, WC = Wild Caught.
Q. Whats does (RCF), (LCF) & (DCF) mean?
A. (RCF) Refers to Red Colour Form, (LCF) Light colour form & (DCF) refer to Dark colour form. These are regional colour variations of a species.
Q. Do I have to have a Paypal account to pay by credit card through Paypal?
A. You do not need to have an account. When you select to pay by Paypal you will be taken to the Paypal site. Click on I do not have a Paypal account” or something similar and you will be taken to a secure page to give your credit card details.
Q. Some of the Spiders you have available are listed with an “Aggressive” temperament. Are these dangerous for me to keep?
A. These are not dangerous as long as common sense precautions are used. We don’t recommend you handle any spider whether it is aggressive or docile. Some species have potent venom and these are listed with 5 rating.
Q. Can I pre-order for a show I will be attending?
A. Yes this is possible but no earlier than the week before the show. We usually offer a 10% discount on pre-orders.
Q. Can you hold/reserve stock?
A. No. We are unable to hold any animals without payment.
Q. My Partner has forbidden my from buying on more spiders, is there something you can suggest.
A. Nope. But some times it’s better to ask forgiveness then permission.